Telna
eSIM Platform Vendor Service Degradation
Investigating - Hello,

This is to update you regarding the following incident:

Incident Status: Investigating

Description:
We are observing a service degradation with the eSIM Platform vendor.

Service Impact:
Devices may encounter issues activating eSIM.
The vendor's engineering team is working to resolve it as soon as possible.

We are constantly checking with them and monitoring the performance.
We will keep you updated.

Regards,
Telna Support
Dec 10, 2025 - 14:06 UTC
Service Degradation on OMANTEL Oman using IMSI 2
Investigating - Hello,

This is to update you regarding the following incident:

Incident Status: VPLMN Investigation

Description: Our roaming partner (OMANTEL Oman) has informed us that they are experiencing service degradation on their network.

Service Impact: Devices may experience difficulties to connect to the network.

They are working to resolve this issue as soon as possible. We are monitoring the progress and will keep you updated.

Regards,
Telna Support
Nov 27, 2025 - 13:23 UTC

About This Site

Welcome to Telna's home for real-time information on system status and security. Here you'll find live and historical data on system performance. If there are any interruptions in service, a note will be posted here.

Connect Platform Degraded Performance
Connect for Wholesale Degraded Performance
Whitelist Management Operational
Connect Frontend Operational
Connect API Degraded Performance
Webhook Operational
Connect Flex Operational
RADIUS Proxy Operational
IMSI 2 Operational
Data Services EU Operational
Data Services NA Operational
Data Services APAC Operational
Voice/SMS Services Operational
IMSI 3 Operational
Data Services EU Operational
Data Services NA Operational
Data Services APAC Operational
Voice/SMS Services Operational
IMSI 4 Operational
Data Services EU Operational
Data Services NA Operational
Data Services APAC Operational
Voice/SMS Services Operational
IMSI 7 Operational
Data Services EU Operational
Data Services NA Operational
Data Services APAC Operational
Voice/SMS Services Operational
IMSI 8 Operational
Data Services EU Operational
Data Services NA Operational
Data Services APAC Operational
Voice/SMS Services Operational
IMSI 9 Operational
Data Services EU Operational
Data Services NA Operational
Data Services APAC Operational
Voice/SMS Services Operational
IMSI 10 Operational
Data Services EU Operational
Data Services NA Operational
Data Services APAC Operational
Voice/SMS Services Operational
IMSI 12 Operational
Data Services EU Operational
Data Services NA Operational
Data Services APAC Operational
Voice/SMS Services Operational
IMSI 13 Operational
Data Services EU Operational
Data Services NA Operational
Data Services APAC Operational
Voice/SMS Services Operational
IMSI 14 Operational
Data Services EU Operational
Data Services NA Operational
Data Services APAC Operational
Voice/SMS Services Operational
IMSI 17 Operational
Data Services EU Operational
Data Services NA Operational
Data Services APAC Operational
Voice/SMS Services Operational
IMSI 18 Operational
Data Services EU Operational
Data Services NA Operational
Data Services APAC Operational
Voice/SMS Services Operational
IMSI 19 Operational
Data Services EU Operational
Data Services NA Operational
Data Services APAC Operational
Voice/SMS Services Operational
IMSI 20 Operational
Data Services EU Operational
Data Services NA Operational
Data Services APAC Operational
Voice/SMS Services Operational
IMSI 21 Operational
Data Services EU Operational
Data Services NA Operational
Data Services APAC Operational
Voice/SMS Services Operational
IMSI 22 Operational
Data Services EU Operational
Data Services NA Operational
Data Services APAC Operational
Voice/SMS Services Operational
IMSI 23 Operational
Data Services EU Operational
Data Services NA Operational
Data Services APAC Operational
Voice/SMS Services Operational
IMSI 25 Operational
Data Services EU Operational
Data Services NA Operational
Data Services APAC Operational
Voice/SMS Services Operational
IMSI 26 Operational
Data Services EU Operational
Data Services NA Operational
Data Services APAC Operational
Voice/SMS Services Operational
IMSI 27 Operational
Data Services EU Operational
Data Services NA Operational
Data Services APAC Operational
Voice/SMS Services Operational
IMSI 28 Operational
Data Services EU Operational
Data Services NA Operational
Data Services APAC Operational
Voice/SMS Services Operational
IMSI 29 Operational
Data Services EU Operational
Data Services NA Operational
Data Services APAC Operational
Voice/SMS Services Operational
IMSI 30 Operational
Data Services EU Operational
Data Services NA Operational
Data Services APAC Operational
Voice/SMS Services Operational
IMSI 31 Operational
Data Services EU Operational
Data Services NA Operational
Data Services APAC Operational
Voice/SMS Services Operational
IMSI 32 Operational
Data Services EU Operational
Data Services NA Operational
Data Services APAC Operational
Voice/SMS Services Operational
IMSI 33 Operational
Data Services EU Operational
Data Services NA Operational
Data Services APAC Operational
Voice/SMS Services Operational
Third Party Components Operational
Stripe API Operational
Slack Messaging Operational
Slack Notifications Operational
Freshdesk INCOMING EMAILS Operational
Freshdesk FRESHFONE Operational
Freshdesk LIVECHAT Operational
Freshdesk OUTGOING EMAILS Operational
Freshdesk WEB APP Operational
Freshdesk AGENT COLLISION Operational
Freshdesk REPORTS SERVICE Operational
Freshdesk SOCIAL Operational
Freshdesk EMAIL NOTIFICATIONS Operational
Freshdesk SEARCH Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

Preventive PS Maintenance Window Dec 10, 2025 20:00-22:00 UTC

We will be undergoing scheduled maintenance during this time
Expected Customer Impact: No service impact is expected
Posted on Dec 03, 2025 - 15:23 UTC

PS Maintenance Window Dec 11, 2025 17:00-19:00 UTC

We will be undergoing scheduled maintenance during this time
Expected Customer Impact: No service impact is expected
Posted on Dec 03, 2025 - 15:27 UTC

PS Maintenance Window Dec 17, 2025 16:00-18:00 UTC

We will be undergoing scheduled maintenance during this time
Expected Customer Impact: No service impact is expected
Posted on Dec 04, 2025 - 05:14 UTC
Dec 10, 2025
Connect Platform Maintenance
Completed - The scheduled maintenance has been completed.
Dec 10, 11:01 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 10, 10:02 UTC
Scheduled - We will be undergoing scheduled maintenance during this time. No service impact expected.
Dec 10, 09:36 UTC
Radius Proxy Maintenance
Completed - The scheduled maintenance has been completed.
Dec 10, 11:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 10, 10:01 UTC
Scheduled - We will be undergoing scheduled maintenance during this time. While maintenance is in progress, you may experience brief periods of intermittent availability.
Dec 9, 10:45 UTC
PS Maintenance Window
Completed - The scheduled maintenance has been completed.
Dec 10, 10:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 10, 09:30 UTC
Scheduled - We will be undergoing scheduled maintenance during this time
Expected Customer Impact: No service impact is expected
Dec 3, 15:20 UTC
Dec 9, 2025
Connect Platform Maintenance
Completed - The scheduled maintenance has been completed.
Dec 9, 18:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 9, 15:00 UTC
Scheduled - We will be undergoing scheduled maintenance during this time. While maintenance is in progress, you may experience brief periods of intermittent availability.
Dec 4, 05:12 UTC
Dec 8, 2025
STP Maintenance Window
Completed - The scheduled maintenance has been completed.
Dec 8, 16:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 8, 15:00 UTC
Scheduled - We will be undergoing scheduled maintenance during this time
Expected Customer Impact: No service impact is expected
Dec 3, 15:05 UTC
PS Maintenance Window
Completed - The scheduled maintenance has been completed.
Dec 8, 11:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 8, 10:00 UTC
Scheduled - We will be undergoing scheduled maintenance during this time
Expected Customer Impact: No service impact is expected
Dec 4, 05:18 UTC
Data Service Degradation on IMSI 7
Resolved - Hello,

This is to update you regarding the following incident:

Incident Status: Resolved

Description: This is to update you that our roaming partner has resolved the issue.

We are closely monitoring the services and will provide updates if necessary.

Regards,
Telna Support
Dec 8, 04:38 UTC
Monitoring - This is to update you regarding the following incident:

Incident Status: Monitoring

Description: Our IMSI 7 roaming partner has confirmed that the service degradation is now in the recovery phase, and they are monitoring improvements.

Service Impact: Devices may encounter issues establishing new data sessions.

Our team is closely monitoring the services, and we will keep you updated.

Regards,
Telna Support
Dec 7, 19:51 UTC
Investigating - Hello,

This is to update you regarding the following incident:

Incident Status: Investigating

Description: Our IMSI 7 roaming partner has informed us that they are experiencing widespread service degradation on their network.

Service Impact: Devices may experience difficulties establishing new data sessions. Existing sessions remain unaffected.

They are working to resolve this issue as soon as possible. We are monitoring the progress and will keep you updated.

Regards,
Telna Support
Dec 7, 17:09 UTC
Dec 7, 2025
Dec 6, 2025
HSS Maintenance Window (Continuation)
Completed - The scheduled maintenance has been completed.
Dec 6, 14:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 5, 10:30 UTC
Scheduled - We will continue the scheduled maintenance.
Expected Customer Impact: No service impact is expected
Dec 5, 10:01 UTC
Dec 5, 2025
HSS Maintenance Window (Continuation)
Completed - The scheduled maintenance has been completed.
Dec 5, 09:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 4, 11:00 UTC
Scheduled - We will continue the scheduled maintenance.
Expected Customer Impact: No service impact is expected
Dec 4, 10:54 UTC
Dec 4, 2025
HSS Maintenance Window
Completed - The scheduled maintenance has been completed.
Dec 4, 09:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 3, 00:00 UTC
Scheduled - We will be undergoing maintenance at this time. There could be connectivity intermittence while performing the activities.
Nov 27, 03:35 UTC
eSIM Cloud Infrastructure upgrade
Completed - The scheduled maintenance has been completed.
Dec 4, 05:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 4, 05:00 UTC
Scheduled - Services will be unavailable for up to a maximum of 30 minutes (actual service disruptions may be shorter) during the maintenance window.
Nov 26, 15:40 UTC
Dec 3, 2025
Dec 2, 2025
Signaling Hub Maintenance Window
Completed - The scheduled maintenance has been completed.
Dec 2, 16:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 2, 15:00 UTC
Scheduled - We will be undergoing maintenance at this time. There could be connectivity intermittence while performing the activities.
Nov 27, 03:02 UTC
Preventive PS Maintenance Window (GTP Director)
Completed - The scheduled maintenance has been completed.
Dec 2, 11:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 2, 09:00 UTC
Scheduled - We will be undergoing scheduled maintenance during this time. No service impact is expected.
Nov 27, 03:00 UTC
Dec 1, 2025
Signaling Hub MW
Completed - The scheduled maintenance has been completed.
Dec 1, 18:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 1, 16:00 UTC
Scheduled - We will be undergoing maintenance at this time. There could be connectivity intermittence while performing the activities.
Nov 27, 02:56 UTC
Nov 30, 2025

No incidents reported.

Nov 29, 2025

No incidents reported.

Nov 28, 2025
Data Service Degradation
Resolved - Hello,

This is to update you regarding the following incident:

Incident Status: resolved

Description: We are experiencing a data service degradation that affects new network interactions.

Service Impact: Devices may have encountered issues, mainly with new connections.
Existing sessions remain unaffected.

The service is fully recovered, we are closely monitoring the performance.

Regards,
Telna Support
Nov 28, 08:57 UTC
Identified - Hello,

This is to update you regarding the following incident:

Incident Status: Recovery

Description: We are experiencing a data service degradation that affects new network interactions.

Service Impact: Devices may have encountered issues, mainly with new connections.
Existing sessions remain unaffected.

We are recovering the service and expect to complete this process soon.
We will update once done.

Regards,
Telna Support
Nov 28, 07:55 UTC
Update - Hello,

This is to update you regarding the following incident:

Incident Status: Investigating

Description: We are experiencing a data service degradation that affects new network interactions.

Service Impact: Devices may have encountered issues, mainly with new connections.
Existing sessions remain unaffected.

Our teams are still working to restore service as soon as possible.
We will keep you updated.

Regards,
Telna Support
Nov 28, 04:54 UTC
Investigating - Hello,

This is to update you regarding the following incident:

Incident Status: New

Description: We are experiencing a data service degradation that affects new network interactions.

Service Impact: Devices may have encountered issues, mainly with new connections.
Existing sessions remain unaffected.

We are working to resolve this issue as soon as possible and will keep you updated.

Regards,
Telna Support
Nov 28, 02:33 UTC
Nov 27, 2025
Signaling Hub Maintenance Window
Completed - The scheduled maintenance has been completed.
Nov 27, 16:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 27, 15:00 UTC
Scheduled - We will be undergoing maintenance at this time. There could be connectivity intermittence while performing the activities
Nov 19, 15:34 UTC
Connect Platform Maintenance
Completed - The scheduled maintenance has been completed.
Nov 27, 15:01 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 27, 14:00 UTC
Scheduled - We will be undergoing scheduled maintenance during this time. While maintenance is in progress, you may experience brief periods of intermittent availability.
Nov 27, 02:50 UTC
Preventive PS Maintenance Window (GTP Director)
Completed - The scheduled maintenance has been completed.
Nov 27, 11:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 27, 10:00 UTC
Scheduled - We will be undergoing scheduled maintenance during this time.
Nov 19, 15:33 UTC
Connect Platform Maintenance
Completed - The scheduled maintenance has been completed.
Nov 27, 03:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 27, 02:00 UTC
Scheduled - We will be undergoing scheduled maintenance during this time. While maintenance is in progress, you may experience brief periods of intermittent availability
Nov 26, 18:05 UTC
Nov 26, 2025

No incidents reported.

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