Welcome to Telna's home for real-time information on system status and security. Here you'll find live and historical data on system performance. If there are any interruptions in service, a note will be posted here.
We will be undergoing scheduled maintenance during this time. While maintenance is in progress, you may experience brief periods of intermittent availability. PPO customers will not be able to perform purchases for the duration of the maintenance. Posted on
Oct 22, 2025 - 15:13 UTC
Completed -
The scheduled maintenance has been completed.
Oct 23, 15:00 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 23, 14:00 UTC
Scheduled -
We will be undergoing maintenance at this time. There could be connectivity intermittence while performing the activities.
Oct 22, 15:11 UTC
This is to update you regarding the following incident:
Incident Status: Resolved
Description: This is to update you that the issue has been resolved.
We are closely monitoring the services and will provide updates if necessary.
Regards, Telna Support
Oct 20, 21:14 UTC
Investigating -
Hello,
This is to update you regarding the following incident:
Incident Status: Investigating
Description: Amazon Web Services (AWS) is currently experiencing a global network service degradation, resulting in connectivity issues impacting IMSI 7.
Service Impact: Devices may experience difficulties establishing new data sessions. Existing sessions remain unaffected.
AWS is actively working to resolve the issue as soon as possible. Our team is closely monitoring the situation and working on rerouting traffic. We will continue to provide updates as they become available.
This is to update you regarding the following incident:
Incident Status: Resolved
We have now received official confirmation from Telcel that the issue has been resolved.
We will continue to monitor performance to ensure ongoing stability.
Affected Countries/Region: Mexico
Regards, Telna Support
Oct 12, 23:01 UTC
Monitoring -
Hello,
This is to update you regarding the following incident:
Incident Status: Recovering
Description: Telcel Mexico has informed us that they were experiencing widespread service degradation on their network due to a fiber cut.
Service Impact: Devices may have encountered issues connecting to the Telcel network.
We are now observing successful tests indicating a service recovery. We are waiting for an official confirmation and will continue to monitor performance to ensure stability. We will provide further updates as needed.
Affected Countries/Region: Mexico
Regards, Telna Support
Oct 12, 14:41 UTC
Investigating -
Hello,
This is to update you regarding the following incident:
Incident Status: VPLMN Investigation
Description: Telcel Mexico has informed us that they are experiencing widespread service degradation on their network due to a fiber cut.
Service Impact: Devices may have encountered issues connecting to the Telcel network.
They are working to resolve this issue as soon as possible. We are monitoring the progress and will keep you updated.