Telna
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 22, 2026 - 03:00 UTC
Scheduled - No customer service impact is expected. In the unlikely event of a brief interruption, traffic will be handled by existing redundancy mechanisms and services should automatically recover upon reattempt.
Apr 22, 2026 03:00-10:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 22, 2026 - 08:00 UTC
Scheduled - No customer service impact is expected. In the unlikely event of a brief interruption, traffic will be handled by existing redundancy mechanisms and services should automatically recover upon reattempt.
Apr 22, 2026 08:00-12:00 UTC
Identified - We would like to inform you about an upcoming nationwide religious observance in Bali, Indonesia, known as Nyepi Day (Day of Silence). In accordance with local government regulations, the network operators in Indonesia will implement a temporary shutdown of mobile data services in the Bali area during this period.

Network Shutdown Schedule
Start: 19 March 2026 at 06:00 Bali Time (GMT+8)
End: 20 March 2026 at 06:00 Bali Time (GMT+8)

Impacted: All subscribers in Bali, including roaming users
Unavailable: Mobile data & VoLTE
Available: Voice (2G) and SMS

Mar 18, 2026 - 16:06 UTC
Investigating - Due to the current challenging situation in the region, we have been notified by our roaming partner in Kuwait that they have been instructed to block data roaming services for all inbound roamers in Kuwait with immediate effect.
We are monitoring the service status and will keep you informed once it is restored.

Mar 09, 2026 - 11:33 UTC

About This Site

Welcome to Telna's home for real-time information on system status and security. Here you'll find live and historical data on system performance. If there are any interruptions in service, a note will be posted here.

Connect Platform Operational
Connect for Wholesale Operational
Whitelist Management Operational
Connect Frontend Operational
Connect API Operational
Webhook Operational
Connect Flex Operational
RADIUS Proxy Operational
IMSI 2 Under Maintenance
Data Services EU Under Maintenance
Data Services NA Under Maintenance
Data Services APAC Under Maintenance
Voice/SMS Services Under Maintenance
IMSI 3 Under Maintenance
Data Services EU Under Maintenance
Data Services NA Under Maintenance
Data Services APAC Under Maintenance
Voice/SMS Services Under Maintenance
IMSI 4 Under Maintenance
Data Services EU Under Maintenance
Data Services NA Under Maintenance
Data Services APAC Under Maintenance
Voice/SMS Services Under Maintenance
IMSI 7 Under Maintenance
Data Services EU Under Maintenance
Data Services NA Under Maintenance
Data Services APAC Under Maintenance
Voice/SMS Services Under Maintenance
IMSI 8 Under Maintenance
Data Services EU Under Maintenance
Data Services NA Under Maintenance
Data Services APAC Under Maintenance
Voice/SMS Services Under Maintenance
IMSI 9 Under Maintenance
Data Services EU Under Maintenance
Data Services NA Under Maintenance
Data Services APAC Under Maintenance
Voice/SMS Services Under Maintenance
IMSI 10 Under Maintenance
Data Services EU Under Maintenance
Data Services NA Under Maintenance
Data Services APAC Under Maintenance
Voice/SMS Services Under Maintenance
IMSI 12 Under Maintenance
Data Services EU Under Maintenance
Data Services NA Under Maintenance
Data Services APAC Under Maintenance
Voice/SMS Services Under Maintenance
IMSI 13 Under Maintenance
Data Services EU Under Maintenance
Data Services NA Under Maintenance
Data Services APAC Under Maintenance
Voice/SMS Services Under Maintenance
IMSI 14 Under Maintenance
Data Services EU Under Maintenance
Data Services NA Under Maintenance
Data Services APAC Under Maintenance
Voice/SMS Services Under Maintenance
IMSI 17 Under Maintenance
Data Services EU Under Maintenance
Data Services NA Under Maintenance
Data Services APAC Under Maintenance
Voice/SMS Services Under Maintenance
IMSI 18 Under Maintenance
Data Services EU Under Maintenance
Data Services NA Under Maintenance
Data Services APAC Under Maintenance
Voice/SMS Services Under Maintenance
IMSI 19 Under Maintenance
Data Services EU Under Maintenance
Data Services NA Under Maintenance
Data Services APAC Under Maintenance
Voice/SMS Services Under Maintenance
IMSI 20 Under Maintenance
Data Services EU Under Maintenance
Data Services NA Under Maintenance
Data Services APAC Under Maintenance
Voice/SMS Services Under Maintenance
IMSI 21 Under Maintenance
Data Services EU Under Maintenance
Data Services NA Under Maintenance
Data Services APAC Under Maintenance
Voice/SMS Services Under Maintenance
IMSI 22 Under Maintenance
Data Services EU Under Maintenance
Data Services NA Under Maintenance
Data Services APAC Under Maintenance
Voice/SMS Services Under Maintenance
IMSI 23 Under Maintenance
Data Services EU Under Maintenance
Data Services NA Under Maintenance
Data Services APAC Under Maintenance
Voice/SMS Services Under Maintenance
IMSI 25 Under Maintenance
Data Services EU Under Maintenance
Data Services NA Under Maintenance
Data Services APAC Under Maintenance
Voice/SMS Services Under Maintenance
IMSI 26 Under Maintenance
Data Services EU Under Maintenance
Data Services NA Under Maintenance
Data Services APAC Under Maintenance
Voice/SMS Services Under Maintenance
IMSI 27 Under Maintenance
Data Services EU Under Maintenance
Data Services NA Under Maintenance
Data Services APAC Under Maintenance
Voice/SMS Services Under Maintenance
IMSI 28 Under Maintenance
Data Services EU Under Maintenance
Data Services NA Under Maintenance
Data Services APAC Under Maintenance
Voice/SMS Services Under Maintenance
IMSI 29 Under Maintenance
Data Services EU Under Maintenance
Data Services NA Under Maintenance
Data Services APAC Under Maintenance
Voice/SMS Services Under Maintenance
IMSI 30 Under Maintenance
Data Services EU Under Maintenance
Data Services NA Under Maintenance
Data Services APAC Under Maintenance
Voice/SMS Services Under Maintenance
IMSI 31 Under Maintenance
Data Services EU Under Maintenance
Data Services NA Under Maintenance
Data Services APAC Under Maintenance
Voice/SMS Services Under Maintenance
IMSI 32 Under Maintenance
Data Services EU Under Maintenance
Data Services NA Under Maintenance
Data Services APAC Under Maintenance
Voice/SMS Services Under Maintenance
IMSI 33 Operational
Data Services EU Operational
Data Services NA Operational
Data Services APAC Operational
Voice/SMS Services Operational
Third Party Components Operational
Stripe API Operational
Slack Messaging Operational
Slack Notifications Operational
Freshdesk INCOMING EMAILS Operational
Freshdesk FRESHFONE Operational
Freshdesk LIVECHAT Operational
Freshdesk OUTGOING EMAILS Operational
Freshdesk WEB APP Operational
Freshdesk AGENT COLLISION Operational
Freshdesk REPORTS SERVICE Operational
Freshdesk SOCIAL Operational
Freshdesk EMAIL NOTIFICATIONS Operational
Freshdesk SEARCH Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

Signaling Hub MW (TM-1007) Apr 28, 2026 14:00-15:00 UTC

No customer service impact is expected. In the unlikely event of a brief interruption, traffic will be handled by existing redundancy mechanisms and services should automatically recover upon reattempt.
Posted on Apr 15, 2026 - 14:03 UTC
Apr 22, 2026

Unresolved incidents: Preventive HSS Maintenance Window (TM-1037), US PS Maintenance Window (TM-1034).

Apr 21, 2026
Completed - The scheduled maintenance has been completed.
Apr 21, 15:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 21, 14:00 UTC
Scheduled - No customer service impact is expected. In the unlikely event of a brief interruption, traffic will be handled by existing redundancy mechanisms and services should automatically recover upon reattempt.
Apr 15, 14:07 UTC
Completed - The scheduled maintenance has been completed.
Apr 21, 12:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 21, 05:30 UTC
Scheduled - We will be performing scheduled maintenance during this time.
Expected Customer Impact:
No customer service impact is expected. In the unlikely event of a brief interruption, traffic will be handled by existing redundancy mechanisms and services should automatically recover upon reattempt.

Apr 21, 05:11 UTC
Completed - The scheduled maintenance has been completed.
Apr 21, 08:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 21, 06:00 UTC
Scheduled - We do not anticipate any significant service degradation; however, there may be a short interruption during the upgrade.
Apr 14, 11:28 UTC
Apr 20, 2026
Completed - The scheduled maintenance has been completed.
Apr 20, 15:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 20, 14:00 UTC
Scheduled - We will be undergoing scheduled maintenance during this time.
No customer service impact is expected. In the unlikely event of a brief interruption, traffic will be handled by existing redundancy mechanisms and services should automatically recover upon reattempt.

Apr 15, 14:20 UTC
Apr 19, 2026

No incidents reported.

Apr 18, 2026

No incidents reported.

Apr 17, 2026

No incidents reported.

Apr 16, 2026
Completed - The scheduled maintenance has been completed.
Apr 16, 16:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 16, 14:31 UTC
Scheduled - We will be undergoing scheduled maintenance during this time

Expected Customer Impact: No service impact is expected

Apr 15, 13:55 UTC
Completed - The scheduled maintenance has been completed.
Apr 16, 15:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 16, 14:00 UTC
Scheduled - No customer service impact is expected. In the unlikely event of a brief interruption, traffic will be handled by existing redundancy mechanisms and services should automatically recover upon reattempt.
Apr 8, 16:35 UTC
Completed - The scheduled maintenance has been completed.
Apr 16, 14:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 16, 14:01 UTC
Scheduled - We will be undergoing scheduled maintenance during this time

Expected Customer Impact: No service impact is expected

Apr 15, 13:53 UTC
Apr 15, 2026
Completed - The scheduled maintenance has been completed.
Apr 15, 17:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 15, 16:00 UTC
Scheduled - No customer service impact is expected. In the unlikely event of a brief interruption, traffic will be handled by existing redundancy mechanisms and services should automatically recover upon reattempt.
Apr 15, 14:10 UTC
Apr 14, 2026
Completed - The scheduled maintenance has been completed.
Apr 14, 16:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 14, 14:30 UTC
Scheduled - We will be undergoing scheduled maintenance during this time

Expected Customer Impact: No service impact is expected

Apr 8, 16:30 UTC
Completed - The scheduled maintenance has been completed.
Apr 14, 15:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 14, 14:00 UTC
Scheduled - We will be undergoing scheduled maintenance during this time.
No customer service impact is expected. In the unlikely event of a brief interruption, traffic will be handled by existing redundancy mechanisms and services should automatically recover upon reattempt.

Apr 8, 16:47 UTC
Completed - The scheduled maintenance has been completed.
Apr 14, 14:31 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 14, 14:01 UTC
Scheduled - We will be undergoing scheduled maintenance during this time

Expected Customer Impact: No service impact is expected

Apr 8, 16:26 UTC
Apr 13, 2026

No incidents reported.

Apr 12, 2026

No incidents reported.

Apr 11, 2026

No incidents reported.

Apr 10, 2026

No incidents reported.

Apr 9, 2026
Completed - The scheduled maintenance has been completed.
Apr 9, 23:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 9, 21:00 UTC
Scheduled - We will be undergoing maintenance at this time.
No customer service impact is expected. In the unlikely event of a brief interruption, traffic will be handled by existing redundancy mechanisms and services should automatically recover upon reattempt.

Apr 8, 16:33 UTC
Completed - The scheduled maintenance has been completed.
Apr 9, 21:07 UTC
Update - Scheduled maintenance is still in progress. We will provide updates as necessary.
Apr 9, 14:15 UTC
Update - Scheduled maintenance is still in progress. We will provide updates as necessary.
Apr 9, 12:33 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 9, 10:00 UTC
Scheduled - We will be undergoing scheduled maintenance during this time. While maintenance is in progress, you may experience brief periods of intermittent availability
Apr 8, 17:06 UTC
Completed - The scheduled maintenance has been completed.
Apr 9, 17:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 9, 16:30 UTC
Scheduled - We will be undergoing maintenance at this time. There could be connectivity intermittence while performing the activities
Apr 1, 14:51 UTC
Completed - The scheduled maintenance has been completed.
Apr 9, 14:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 9, 09:00 UTC
Scheduled - We will be undergoing scheduled maintenance during this time. While maintenance is in progress, you may experience brief periods of intermittent availability
Apr 8, 17:05 UTC
Completed - The scheduled maintenance has been completed.
Apr 9, 12:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 9, 10:00 UTC
Scheduled - We will be undergoing scheduled maintenance during this time. While maintenance is in progress, you may experience brief periods of intermittent availability
Apr 8, 16:48 UTC
Resolved - Hello,

This is to update you regarding the following incident:

Incident Status: Resolved

Description: This is to update you that our eSIM Platform vendor has resolved the issue.

We are closely monitoring the services and will provide updates if necessary.

Regards,
Telna Support

Apr 9, 02:44 UTC
Investigating - Hello,

This is to update you regarding the following incident:

Incident Status: Investigating

Description:
We are observing a service degradation with the eSIM Platform vendor.

Service Impact:
Customers may encounter issues with activating eSIM.
The vendor's engineering team is working to resolve it as soon as possible.

We are constantly checking with them and monitoring the performance.
We will keep you updated.

Regards,
Telna Support

Apr 9, 02:31 UTC
Apr 8, 2026

No incidents reported.