This is to provide an update regarding the following incident:
Incident Status: Investigating
Description: BICS is still experiencing data service degradation affecting IMSI 2 services.
Service Impact: Devices may continue to experience difficulties establishing new data sessions or maintaining existing data connectivity.
Our teams remain actively engaged with BICS operations and escalation teams. Although recovery actions are ongoing, BICS has not yet fully stabilized the affected services.
We are closely monitoring the situation and will continue to provide updates as additional information becomes available.
Regards, Telna Support
May 13, 2026 - 04:36 UTC
Update - Hello,
This is to provide an update regarding the following incident:
Incident Status: Investigating
Description: Over the past few hours, BICS has been experiencing data service degradation affecting IMSI 2 services.
Service Impact: Devices may continue to experience difficulties establishing new data sessions or maintaining existing data connectivity.
Our teams remain actively engaged with BICS operations and escalation teams. Although recovery actions are ongoing, BICS has not yet been able to fully stabilize the affected services, and the issue remains under active investigation.
We are closely monitoring the situation and will continue to provide updates as additional information becomes available.
Regards, Telna Support
May 13, 2026 - 02:26 UTC
Investigating - Hello,
This is to provide an update regarding the following incident:
Incident Status: Investigating
Description: Over the past hour, BICS has been experiencing a data service degradation impacting IMSI 2 services.
Service Impact: Devices may experience difficulties establishing new data sessions or maintaining existing data connectivity.
We are actively engaged with our connectivity partner to resolve the issue as quickly as possible and will continue to provide updates as more information becomes available.
Welcome to Telna's home for real-time information on system status and security. Here you'll find live and historical data on system performance. If there are any interruptions in service, a note will be posted here.
We will be undergoing scheduled maintenance during this time. While maintenance is in progress, you may experience brief periods of intermittent availability Posted on
May 06, 2026 - 15:22 UTC
Past Incidents
May 13, 2026
Unresolved incident: Data Service Degradation on IMSI 2.
Resolved -
This incident has been resolved.
May 12, 23:36 UTC
Monitoring -
We would like to inform you that Russian authorities have announced security measures ahead of the May holidays that include temporary restrictions on mobile communications in Moscow, in effect until May 10.
Affected users: All subscribers in Moscow, including international roaming users.
Service status: ▪️Mobile data — Unavailable ▪️SMS (inbound & outbound) — Unavailable ▪️Voice calls — Operational
We are monitoring the situation closely and will post updates when made available.
Completed -
The scheduled maintenance has been completed.
May 12, 19:00 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 12, 14:00 UTC
Scheduled -
We will be undergoing scheduled maintenance during this time. While maintenance is in progress, you may experience brief periods of intermittent availability
May 12, 02:35 UTC
Completed -
The scheduled maintenance has been completed.
May 12, 13:00 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 12, 10:00 UTC
Scheduled -
We will be undergoing scheduled maintenance during this time. While maintenance is in progress, you may experience brief periods of intermittent availability
Apr 29, 14:21 UTC
Completed -
The scheduled maintenance has been completed.
May 11, 16:01 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 11, 13:00 UTC
Scheduled -
We will be undergoing scheduled maintenance during this time. While maintenance is in progress, you may experience brief periods of intermittent availability
May 6, 15:18 UTC
Completed -
The scheduled maintenance has been completed.
May 11, 16:00 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 11, 14:00 UTC
Scheduled -
We will be undergoing scheduled maintenance during this time. While maintenance is in progress, you may experience brief periods of intermittent availability
Apr 30, 08:04 UTC
This is to update you regarding a recent service observation:
Incident Status: Resolved
Description: Earlier today, during a scheduled maintenance window, we observed brief intermittent performance variability that may have affected a subset of API interactions and connectivity in the USA.
Service Impact: Some API calls may have experienced elevated response times, and limited connectivity inconsistencies may have been intermittently observed.
Normal performance has been restored, and we continue to monitor closely to ensure ongoing stability.
Completed -
The scheduled maintenance has been completed.
May 7, 14:00 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 7, 13:00 UTC
Scheduled -
Expected Customer Impact: No customer service impact is expected. In the unlikely event of a brief interruption, traffic will be handled by existing redundancy mechanisms and services should automatically recover upon reattempt.
May 6, 15:16 UTC
Completed -
The scheduled maintenance has been completed.
May 7, 10:00 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 7, 08:00 UTC
Scheduled -
During maintenance period, you may experience brief and intermittent service interruptions lasting approximately 10–15 minutes. We apologize in advance for any inconvenience this may cause and appreciate your understanding during this time.
May 1, 15:24 UTC
Completed -
The scheduled maintenance has been completed.
May 7, 09:00 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 6, 21:00 UTC
Scheduled -
We will be performing scheduled maintenance during this time. Expected Customer Impact: No customer service impact is expected. In the unlikely event of a brief interruption, traffic will be handled by existing redundancy mechanisms and services should automatically recover upon reattempt.
Apr 29, 14:13 UTC
Resolved -
This incident has been resolved.
May 5, 18:36 UTC
Investigating -
Due to the current challenging situation in the region, we have been notified by our roaming partner in Kuwait that they have been instructed to block data roaming services for all inbound roamers in Kuwait with immediate effect. We are monitoring the service status and will keep you informed once it is restored.
Mar 9, 11:33 UTC
Completed -
The scheduled maintenance has been completed.
May 5, 16:09 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 5, 15:09 UTC
Scheduled -
Expected Customer Impact: No customer service impact is expected. In the unlikely event of a brief interruption, traffic will be handled by existing redundancy mechanisms and services should automatically recover upon reattempt.
May 5, 15:08 UTC
Completed -
The scheduled maintenance has been completed.
May 4, 23:00 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 4, 15:00 UTC
Scheduled -
We will be performing scheduled maintenance during this time. Expected Customer Impact: No customer service impact is expected. In the unlikely event of a brief interruption, traffic will be handled by existing redundancy mechanisms and services should automatically recover upon reattempt.
Apr 29, 14:16 UTC
Completed -
The scheduled maintenance has been completed.
May 4, 14:00 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 4, 12:00 UTC
Scheduled -
Expected Customer Impact: No customer service impact is expected. In the unlikely event of a brief interruption, traffic will be handled by existing redundancy mechanisms and services should automatically recover upon reattempt.
May 1, 04:05 UTC
Completed -
The scheduled maintenance has been completed.
Apr 30, 14:01 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 30, 12:01 UTC
Scheduled -
Expected Customer Impact: No customer service impact is expected. In the unlikely event of a brief interruption, traffic will be handled by existing redundancy mechanisms and services should automatically recover upon reattempt.
Apr 30, 08:03 UTC
Completed -
The scheduled maintenance has been completed.
Apr 30, 14:00 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 30, 13:00 UTC
Scheduled -
No customer service impact is expected. In the unlikely event of a brief interruption, existing redundancy mechanisms will handle traffic, and services should automatically recover upon reattempt.
Apr 28, 15:16 UTC
Completed -
The scheduled maintenance has been completed.
Apr 30, 13:01 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 30, 12:00 UTC
Scheduled -
We will be performing scheduled maintenance during this time. Expected Customer Impact: No customer service impact is expected. In the unlikely event of a brief interruption, traffic will be handled by existing redundancy mechanisms and services should automatically recover upon reattempt.
Apr 29, 14:10 UTC
Completed -
The scheduled maintenance has been completed.
Apr 30, 10:30 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 30, 08:30 UTC
Scheduled -
We will be performing scheduled maintenance during this time. Expected Customer Impact: No customer service impact is expected. In the unlikely event of a brief interruption, traffic will be handled by existing redundancy mechanisms and services should automatically recover upon reattempt.
Apr 29, 14:19 UTC
Completed -
The scheduled maintenance has been completed.
Apr 30, 10:00 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 29, 21:00 UTC
Scheduled -
We will be performing scheduled maintenance during this time. Expected Customer Impact: No customer service impact is expected. In the unlikely event of a brief interruption, traffic will be handled by existing redundancy mechanisms and services should automatically recover upon reattempt.
Apr 29, 14:15 UTC
Completed -
The scheduled maintenance has been completed.
Apr 30, 09:25 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 30, 09:00 UTC
Scheduled -
We will be undergoing scheduled maintenance during this time. While maintenance is in progress, you may experience brief periods of intermittent availability.
Apr 29, 14:20 UTC