All Systems Operational

About This Site

Welcome to Telna's home for real-time information on system status and security. Here you'll find live and historical data on system performance. If there are any interruptions in service, a note will be posted here.

Connect Platform Operational
Connect for Wholesale Operational
Whitelist Management Operational
Connect Frontend Operational
Connect API Operational
Webhook Operational
Connect Flex Operational
RADIUS Proxy Operational
Online Charging System Operational
IMSI 2 Operational
Data Services EU Operational
Data Services NA Operational
Data Services APAC Operational
Voice/SMS Services Operational
IMSI 3 Operational
Data Services EU Operational
Data Services NA Operational
Data Services APAC Operational
Voice/SMS Services Operational
IMSI 4 Operational
Data Services EU Operational
Data Services NA Operational
Data Services APAC Operational
Voice/SMS Services Operational
IMSI 7 Operational
Data Services EU Operational
Data Services NA Operational
Data Services APAC Operational
Voice/SMS Services Operational
IMSI 8 Operational
Data Services EU Operational
Data Services NA Operational
Data Services APAC Operational
Voice/SMS Services Operational
IMSI 9 Operational
Data Services EU Operational
Data Services NA Operational
Data Services APAC Operational
Voice/SMS Services Operational
IMSI 10 Operational
Data Services EU Operational
Data Services NA Operational
Data Services APAC Operational
Voice/SMS Services Operational
IMSI 12 Operational
Data Services EU Operational
Data Services NA Operational
Data Services APAC Operational
Voice/SMS Services Operational
IMSI 13 Operational
Data Services EU Operational
Data Services NA Operational
Data Services APAC Operational
Voice/SMS Services Operational
IMSI 14 Operational
Data Services EU Operational
Data Services NA Operational
Data Services APAC Operational
Voice/SMS Services Operational
IMSI 17 Operational
Data Services EU Operational
Data Services NA Operational
Data Services APAC Operational
Voice/SMS Services Operational
IMSI 18 Operational
Data Services EU Operational
Data Services NA Operational
Data Services APAC Operational
Voice/SMS Services Operational
IMSI 19 Operational
Data Services EU Operational
Data Services NA Operational
Data Services APAC Operational
Voice/SMS Services Operational
IMSI 20 Operational
Data Services EU Operational
Data Services NA Operational
Data Services APAC Operational
Voice/SMS Services Operational
IMSI 21 Operational
Data Services EU Operational
Data Services NA Operational
Data Services APAC Operational
Voice/SMS Services Operational
IMSI 22 Operational
Data Services EU Operational
Data Services NA Operational
Data Services APAC Operational
Voice/SMS Services Operational
IMSI 23 Operational
Data Services EU Operational
Data Services NA Operational
Data Services APAC Operational
Voice/SMS Services Operational
IMSI 25 Operational
Data Services EU Operational
Data Services NA Operational
Data Services APAC Operational
Voice/SMS Services Operational
IMSI 26 Operational
Data Services EU Operational
Data Services NA Operational
Data Services APAC Operational
Voice/SMS Services Operational
IMSI 27 Operational
Data Services EU Operational
Data Services NA Operational
Data Services APAC Operational
Voice/SMS Services Operational
IMSI 28 Operational
Data Services EU Operational
Data Services NA Operational
Data Services APAC Operational
Voice/SMS Services Operational
IMSI 29 Operational
Data Services EU Operational
Data Services NA Operational
Data Services APAC Operational
Voice/SMS Services Operational
IMSI 30 Operational
Data Services EU Operational
Data Services NA Operational
Data Services APAC Operational
Voice/SMS Services Operational
IMSI 31 Operational
Data Services EU Operational
Data Services NA Operational
Data Services APAC Operational
Voice/SMS Services Operational
IMSI 32 Operational
Data Services EU Operational
Data Services NA Operational
Data Services APAC Operational
Voice/SMS Services Operational
IMSI 33 Operational
Data Services EU Operational
Data Services NA Operational
Data Services APAC Operational
Voice/SMS Services Operational
Third Party Components Operational
Stripe API Operational
Slack Messaging Operational
Slack Notifications Operational
Freshdesk INCOMING EMAILS Operational
Freshdesk FRESHFONE Operational
Freshdesk LIVECHAT Operational
Freshdesk OUTGOING EMAILS Operational
Freshdesk WEB APP Operational
Freshdesk AGENT COLLISION Operational
Freshdesk REPORTS SERVICE Operational
Freshdesk SOCIAL Operational
Freshdesk EMAIL NOTIFICATIONS Operational
Freshdesk SEARCH Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

NA PS Maintenance Window (TM-1394) Sep 16, 2026 16:00-17:00 UTC

Scheduled - We will be performing scheduled maintenance during this time.
Expected Customer Impact:
No customer service impact is expected. In the unlikely event of a brief interruption, traffic will be handled by existing redundancy mechanisms and services should automatically recover upon reattempt.
Sep 16, 2026 - 14:03 UTC

OSS/BSS Platform Maintenance (EM-315) Sep 17, 2026 13:30-15:30 UTC

We will be undergoing scheduled maintenance during this time. While maintenance is in progress, you may experience brief periods of intermittent availability
Posted on Sep 16, 2026 - 14:15 UTC

OSS/BSS Platform Maintenance (EM-316) Sep 21, 2026 13:30-15:30 UTC

We will be undergoing scheduled maintenance during this time. While maintenance is in progress, you may experience brief periods of intermittent availability
Posted on Sep 16, 2026 - 14:16 UTC

HSS Maintenance Window (TM-1402) Sep 22, 2026 07:30-08:30 UTC

We will be performing scheduled maintenance during this time.
Expected Customer Impact:
No customer service impact is expected. In the unlikely event of a brief interruption, traffic will be handled by existing redundancy mechanisms and services should automatically recover upon reattempt.
Posted on Sep 16, 2026 - 14:12 UTC

OSS/BSS Platform Maintenance (EM-317) Sep 22, 2026 13:30-15:30 UTC

We will be undergoing scheduled maintenance during this time. While maintenance is in progress, you may experience brief periods of intermittent availability
Posted on Sep 16, 2026 - 14:16 UTC

Sep 16, 2026

No incidents reported today.

Sep 15, 2026

eSIM Infrastructure Upgrade Notification - US site
Completed - The scheduled maintenance has been completed.
Sep 15, 07:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 15, 06:00 UTC
Scheduled - No major service disruption is expected during the maintenance. A post-upgrade data migration may cause brief interruptions on Dashboard module , while core platform functionality will remain unaffected.
Sep 9, 10:32 UTC

Sep 14, 2026

No incidents reported.

Sep 13, 2026

No incidents reported.

Sep 12, 2026

No incidents reported.

Sep 11, 2026

No incidents reported.

Sep 10, 2026

TelnaHub Platform Maintenance (EM-311)
Completed - The scheduled maintenance has been completed.
Sep 10, 18:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 10, 14:00 UTC
Scheduled - We will be undergoing scheduled maintenance during this time. While maintenance is in progress, you may experience brief periods of intermittent availability
Sep 9, 14:01 UTC
STP Maintenance Window (TM-1354)
Completed - The scheduled maintenance has been completed.
Sep 10, 17:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 10, 16:01 UTC
Scheduled - The deployment will be carried out by a third-party provider.
No customer service impact is expected.
In the unlikely event of a brief interruption during the activity, traffic will be handled by existing redundancy mechanisms, and services are expected to automatically recover upon reattempt.
Sep 9, 19:45 UTC
OSS/BSS Platform Maintenance (EM-312)
Completed - The scheduled maintenance has been completed.
Sep 10, 16:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 10, 13:30 UTC
Scheduled - We will be undergoing scheduled maintenance during this time. While maintenance is in progress, you may experience brief periods of intermittent availability
Sep 9, 14:03 UTC
DRA Maintenance (TM-1369)
Completed - The scheduled maintenance has been completed.
Sep 10, 11:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 10, 09:00 UTC
Scheduled - No customer service impact is expected. In the unlikely event of a brief interruption, traffic will be handled by existing redundancy mechanisms and services should automatically recover upon reattempt.
Sep 9, 13:58 UTC
APAC PS Maintenance Window (TM-1362)
Completed - The scheduled maintenance has been completed.
Sep 10, 10:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 10, 03:00 UTC
Scheduled - No customer service impact is expected. In the unlikely event of a brief interruption, traffic will be handled by existing redundancy mechanisms and services should automatically recover upon reattempt.
Sep 2, 14:19 UTC
PS Maintenance Window (TM-1373)
Completed - The scheduled maintenance has been completed.
Sep 10, 00:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 9, 23:00 UTC
Scheduled - No customer service impact is expected. In the unlikely event of a brief interruption, traffic will be handled by existing redundancy mechanisms and services should automatically recover upon reattempt.
Sep 9, 13:56 UTC

Sep 9, 2026

EU PS Maintenance Window (TM-1360)
Completed - The scheduled maintenance has been completed.
Sep 9, 09:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 9, 04:30 UTC
Scheduled - We will be performing scheduled maintenance during this time.
Expected Customer Impact:
No customer service impact is expected. In the unlikely event of a brief interruption, traffic will be handled by existing redundancy mechanisms and services should automatically recover upon reattempt.
Sep 3, 19:54 UTC

Sep 8, 2026

EU PS Preliminary MW (TM-1359)
Completed - The scheduled maintenance has been completed.
Sep 8, 23:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 8, 22:00 UTC
Scheduled - We will be performing scheduled maintenance during this time.
This is a preliminary activity for the main maintenance window taking place hours later.
Expected Customer Impact:
No customer service impact is expected. In the unlikely event of a brief interruption, traffic will be handled by existing redundancy mechanisms and services should automatically recover upon reattempt.
Sep 3, 19:51 UTC
TelnaHub Platform Maintenance (EM-309)
Completed - The scheduled maintenance has been completed.
Sep 8, 17:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 8, 14:00 UTC
Scheduled - We will be undergoing scheduled maintenance during this time. While maintenance is in progress, you may experience brief periods of intermittent availability
Sep 2, 14:16 UTC
Connect Platform Maintenance (EM-310)
Completed - The scheduled maintenance has been completed.
Sep 8, 12:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 8, 10:00 UTC
Scheduled - We will be undergoing scheduled maintenance during this time. While maintenance is in progress, you may experience brief periods of intermittent availability.
Sep 7, 17:12 UTC

Sep 7, 2026

DRA maintenance Window (TM-1376)
Completed - The scheduled maintenance has been completed.
Sep 7, 19:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 7, 18:30 UTC
Scheduled - We will be performing scheduled maintenance during this time.
Expected Customer Impact:
No customer service impact is expected. In the unlikely event of a brief interruption, traffic will be handled by existing redundancy mechanisms and services should automatically recover upon reattempt.
Sep 7, 17:22 UTC
US PS Maintenance Window (TM-1305)
Completed - The scheduled maintenance has been completed.
Sep 7, 12:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 7, 11:00 UTC
Scheduled - No customer service impact is expected. In the unlikely event of a brief interruption, traffic will be handled by existing redundancy mechanisms and services should automatically recover upon reattempt.
Aug 26, 20:06 UTC
PS Maintenance Window (TM-1249)
Completed - The scheduled maintenance has been completed.
Sep 7, 11:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 7, 10:00 UTC
Scheduled - No customer service impact is expected. In the unlikely event of a brief interruption, traffic will be handled by existing redundancy mechanisms and services should automatically recover upon reattempt.
Jul 22, 17:44 UTC
Voice Services Maintenance (TM-1372)
Completed - The scheduled maintenance has been completed.
Sep 7, 10:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 7, 08:30 UTC
Scheduled - We will be performing scheduled maintenance during this time.
Expected Customer Impact:
No customer service impact is expected. In the unlikely event of a brief interruption, traffic will be handled by existing redundancy mechanisms and services should automatically recover upon reattempt.
Sep 4, 18:11 UTC

Sep 6, 2026

No incidents reported.

Sep 5, 2026

No incidents reported.

Sep 4, 2026

EU PS Maintenance Window (TM-1360)
Completed - The scheduled maintenance has been completed.
Sep 4, 10:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 4, 02:00 UTC
Scheduled - No customer service impact is expected. In the unlikely event of a brief interruption, traffic will be handled by existing redundancy mechanisms and services should automatically recover upon reattempt.
Sep 2, 14:07 UTC
US PS Maintenance Window (TM-1361)
Completed - The scheduled maintenance has been completed.
Sep 4, 06:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 4, 03:00 UTC
Scheduled - No customer service impact is expected. In the unlikely event of a brief interruption, traffic will be handled by existing redundancy mechanisms and services should automatically recover upon reattempt.
Sep 2, 14:13 UTC

Sep 3, 2026

Networking Preventive Maintenance (NM-846)
Completed - The scheduled maintenance has been completed.
Sep 3, 23:01 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 3, 21:00 UTC
Scheduled - No customer service impact is expected. In the unlikely event of a brief interruption, traffic will be handled by existing redundancy mechanisms and services should automatically recover upon reattempt.
Aug 27, 15:30 UTC
EU PS Maintenance Window (TM-1357)
Completed - The scheduled maintenance has been completed.
Sep 3, 20:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 3, 19:00 UTC
Scheduled - No customer service impact is expected. In the unlikely event of a brief interruption, traffic will be handled by existing redundancy mechanisms and services should automatically recover upon reattempt.
Sep 2, 14:04 UTC
US PS Maintenance Window (TM-1356)
Completed - The scheduled maintenance has been completed.
Sep 3, 19:01 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 3, 18:00 UTC
Scheduled - No customer service impact is expected. In the unlikely event of a brief interruption, traffic will be handled by existing redundancy mechanisms and services should automatically recover upon reattempt.
Sep 2, 14:02 UTC
APAC PS Maintenance Window (TM-1358)
Completed - The scheduled maintenance has been completed.
Sep 3, 18:01 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 3, 17:01 UTC
Scheduled - No customer service impact is expected. In the unlikely event of a brief interruption, traffic will be handled by existing redundancy mechanisms and services should automatically recover upon reattempt.
Sep 2, 14:00 UTC
TelnaHub Platform Maintenance (EM-303)
Completed - The scheduled maintenance has been completed.
Sep 3, 17:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 3, 14:00 UTC
Scheduled - We will be undergoing scheduled maintenance during this time. While maintenance is in progress, you may experience brief periods of intermittent availability
Aug 26, 16:27 UTC
STP Maintenance Window (TM-1342)
Completed - The scheduled maintenance has been completed.
Sep 3, 13:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 3, 12:30 UTC
Scheduled - No customer service impact is expected. In the unlikely event of a brief interruption, traffic will be handled by existing redundancy mechanisms and services should automatically recover upon reattempt.
Aug 26, 20:04 UTC

Sep 2, 2026

EU PS Preliminary MW (EM-1359)
Completed - The scheduled maintenance has been completed.
Sep 2, 23:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 2, 22:00 UTC
Scheduled - No customer service impact is expected. In the unlikely event of a brief interruption, traffic will be handled by existing redundancy mechanisms and services should automatically recover upon reattempt.
Sep 2, 13:58 UTC
Data Service Degradation
Resolved - Hello,

This is to provide an update regarding the following incident:

Incident Status: Resolved

Description: Following the service recovery, we conducted thorough monitoring to confirm that performance had fully stabilized.

Service Impact: Performance has returned to normal levels.

Regards,
Telna Support
Sep 2, 17:19 UTC
Monitoring - Hello,

This is to update you regarding the following incident:

Incident Status: Recovery

Description: Over the past hour, we observed a brief data service degradation affecting new network interactions.

Service Impact: Devices may have experienced connectivity issues, primarily with initiating new connections.
Existing sessions were unaffected.

Our teams are verifying that full recovery is complete and are closely monitoring performance.
We will keep you updated as new information becomes available.

Regards,
Telna Support
Sep 2, 16:13 UTC
Connect Platform Maintenance (EM-306)
Completed - The scheduled maintenance has been completed.
Sep 2, 10:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 2, 09:30 UTC
Scheduled - We will be undergoing scheduled maintenance during this time. While maintenance is in progress, you may experience brief periods of intermittent availability
Sep 1, 14:38 UTC
HSS Maintenance Window (TM-1277)
Completed - The scheduled maintenance has been completed.
Sep 2, 10:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 2, 08:00 UTC
Scheduled - No customer service impact is expected. In the unlikely event of a brief interruption, traffic will be handled by existing redundancy mechanisms and services should automatically recover upon reattempt.
Aug 26, 16:25 UTC
Incident History Powered by Atlassian Statuspage