Resolved -
Hello,
This is to update you regarding the following incident:
Incident Status: Resolved
Description: The cloud infrastructure provider incident has been fully resolved. Following the initial fix, we conducted thorough monitoring and analysis with our cloud provider partner to ensure network performance was completely stabilized.
This comprehensive verification process ensured the stability and reliability of our platform before we confirmed full resolution.
Service Impact: Connectivity has been restored to normal levels. All services are operating as expected.
We appreciate your patience during this incident and the extended resolution period.
Regards,
Telna Support
Jul 9, 23:35 UTC
Monitoring -
Hello,
This is to update you regarding the following incident:
Incident Status: Recovery
Description: We are in the recovery phase following a cloud infrastructure provider incident. Complete restoration is underway, and we expect to return to normal operations shortly.
Service Impact: Customers should see improved connectivity and more stable data sessions. Some intermittent issues may still occur during recovery.
We are continuously monitoring the situation and maintaining active communication with our cloud provider's NOC team to expedite complete resolution.
We will provide updates as additional information becomes available.
Regards,
Telna Support
Jul 9, 16:06 UTC
Investigating -
Hello,
This is to update you regarding the following incident:
Incident Status: Investigating
Description: We are experiencing service degradation due to an ongoing issue with our cloud infrastructure provider.
The provider's technical team are working to resolve the issue.
Service Impact: Customers may experience intermittent connectivity issues, difficulty establishing new data sessions, or service unavailability during this time. Existing active sessions may also be affected.
We are continuously monitoring the situation and maintaining active communication with our cloud provider's NOC team.
We will provide updates as additional information becomes available.
Regards,
Telna Support
Jul 9, 14:36 UTC