Resolved
Hello,
We’ve observed a full recovery of the service. All connection issues have been resolved, and performance is stable.
Impact: No further disruptions are expected.
Thank you for your patience. Please reach out if you experience any ongoing issues.
Regards,
Telna Support
Posted Apr 24, 2025 - 10:16 UTC
Monitoring
Hello,
This is to update you regarding the following incident:
Incident Status: Monitoring
Description: We’re seeing signs of service recovery and continuing to closely monitor performance.
Service Impact: Some devices may still face issues with new connections, but existing sessions are stable.
We expect further improvement shortly and will keep you updated with any changes.
Regards,
Telna Support
Posted Apr 24, 2025 - 09:53 UTC
Investigating
Hello,
This is to update you regarding the following incident:
Incident Status: Investigating
Description: In the last hour we are experiencing a service degradation, this may affect new network interactions.
Service Impact: Devices may encounter issues with new connections.
Existing sessions remain unaffected.
We are working to resolve this issue as soon as possible and will keep you updated.
Regards,
Telna Support
Posted Apr 24, 2025 - 07:32 UTC
This incident affected: IMSI 2 (Data Services EU, Data Services NA, Data Services APAC, Voice/SMS Services), IMSI 3 (Data Services EU, Data Services NA, Data Services APAC, Voice/SMS Services), IMSI 4 (Data Services EU, Data Services NA, Data Services APAC, Voice/SMS Services), IMSI 7 (Data Services EU, Data Services NA, Data Services APAC, Voice/SMS Services), IMSI 8 (Data Services EU, Data Services NA, Data Services APAC, Voice/SMS Services), IMSI 10 (Data Services EU, Data Services NA, Data Services APAC, Voice/SMS Services), IMSI 13 (Data Services EU, Data Services NA, Data Services APAC, Voice/SMS Services), IMSI 14 (Data Services EU, Data Services NA, Data Services APAC, Voice/SMS Services), IMSI 17 (Data Services EU, Data Services NA, Data Services APAC, Voice/SMS Services), IMSI 18 (Data Services EU, Data Services NA, Data Services APAC, Voice/SMS Services), IMSI 19 (Data Services EU, Data Services NA, Data Services APAC, Voice/SMS Services), IMSI 20 (Data Services EU, Data Services NA, Data Services APAC, Voice/SMS Services), IMSI 21 (Data Services EU, Data Services NA, Data Services APAC, Voice/SMS Services), IMSI 22 (Data Services EU, Data Services NA, Data Services APAC, Voice/SMS Services), IMSI 23 (Data Services EU, Data Services NA, Data Services APAC, Voice/SMS Services), IMSI 25 (Data Services EU, Data Services NA, Data Services APAC, Voice/SMS Services), IMSI 26 (Data Services EU, Data Services NA, Data Services APAC, Voice/SMS Services), IMSI 9 (Data Services EU, Data Services NA, Data Services APAC, Voice/SMS Services), IMSI 12 (Data Services EU, Data Services NA, Data Services APAC, Voice/SMS Services), IMSI 27 (Data Services EU, Data Services NA, Data Services APAC, Voice/SMS Services), and IMSI 28 (Data Services EU, Data Services NA, Data Services APAC, Voice/SMS Services).