This is to update you regarding the following incident:
Incident Status: Resolved
We have now received official confirmation from Telcel that the issue has been resolved.
We will continue to monitor performance to ensure ongoing stability.
Affected Countries/Region: Mexico
Regards, Telna Support
Posted Oct 12, 2025 - 23:01 UTC
Monitoring
Hello,
This is to update you regarding the following incident:
Incident Status: Recovering
Description: Telcel Mexico has informed us that they were experiencing widespread service degradation on their network due to a fiber cut.
Service Impact: Devices may have encountered issues connecting to the Telcel network.
We are now observing successful tests indicating a service recovery. We are waiting for an official confirmation and will continue to monitor performance to ensure stability. We will provide further updates as needed.
Affected Countries/Region: Mexico
Regards, Telna Support
Posted Oct 12, 2025 - 14:41 UTC
Investigating
Hello,
This is to update you regarding the following incident:
Incident Status: VPLMN Investigation
Description: Telcel Mexico has informed us that they are experiencing widespread service degradation on their network due to a fiber cut.
Service Impact: Devices may have encountered issues connecting to the Telcel network.
They are working to resolve this issue as soon as possible. We are monitoring the progress and will keep you updated.