Data Service Degradation

Incident Report for Telna Status

Resolved

Hello,

This is to update you regarding the following incident:

Incident Status: resolved

Description: We are experiencing a data service degradation that affects new network interactions.

Service Impact: Devices may have encountered issues, mainly with new connections.
Existing sessions remain unaffected.

The service is fully recovered, we are closely monitoring the performance.

Regards,
Telna Support

Posted Nov 28, 2025 - 08:57 UTC

Identified

Hello,

This is to update you regarding the following incident:

Incident Status: Recovery

Description: We are experiencing a data service degradation that affects new network interactions.

Service Impact: Devices may have encountered issues, mainly with new connections.
Existing sessions remain unaffected.

We are recovering the service and expect to complete this process soon.
We will update once done.

Regards,
Telna Support

Posted Nov 28, 2025 - 07:55 UTC

Update

Hello,

This is to update you regarding the following incident:

Incident Status: Investigating

Description: We are experiencing a data service degradation that affects new network interactions.

Service Impact: Devices may have encountered issues, mainly with new connections.
Existing sessions remain unaffected.

Our teams are still working to restore service as soon as possible.
We will keep you updated.

Regards,
Telna Support

Posted Nov 28, 2025 - 04:54 UTC

Investigating

Hello,

This is to update you regarding the following incident:

Incident Status: New

Description: We are experiencing a data service degradation that affects new network interactions.

Service Impact: Devices may have encountered issues, mainly with new connections.
Existing sessions remain unaffected.

We are working to resolve this issue as soon as possible and will keep you updated.

Regards,
Telna Support

Posted Nov 28, 2025 - 02:33 UTC

This incident affected: IMSI 7 (Data Services EU, Data Services NA, Data Services APAC, Voice/SMS Services), IMSI 10 (Data Services EU, Data Services NA, Data Services APAC, Voice/SMS Services), IMSI 25 (Data Services EU, Data Services NA, Data Services APAC, Voice/SMS Services), and IMSI 26 (Data Services EU, Data Services NA, Data Services APAC, Voice/SMS Services).